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PROBLEMS.md
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## Self service. Try this first!!!
First, check out [the status page](https://status.id.420129.xyz).
If it's clean:
1. Refresh the page.
2. If that didn't work, keep refreshing the page (for at most 10 times)
3. If still, wait a few minutes then repeat.
4. Check out [the status page](https://status.id.420129.xyz).
5. If you're still having issues [contact me.](README.md)
4. If you're still having issues [let me know.](README.md)
Please remember that due to nature of those kinds of services, issues are inevitable.
Help below assumes you did this basic self service.
**But generally, when something is really wrong, I already know about it.**
Please remember that due to nature of "alternative frontends," issues are inevitable.
---
**Answers below assume you completed the basic self service.**
## Hot issues
### Videos not loading on iOS
@ -22,19 +22,18 @@ This is an Invidious issue. [github.com/invidious#2236](https://github.com/iv-or
For now, you can go into [Settings](https://id.420129.xyz/preferences) and change *Preferred video quality* to something other than DASH.
### API, apps, integrations, etc. not working
API is restricted due to abuse. \
Right now the focus is on getting a working instance. Then we'll think about the API.
API is restricted due to abuse. This is necessary if we don't want the instance to be blocked. Yes, Invidious abuse is real.
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### Download not working
This is an Invidious issue. [github.com/invidious#5218](https://github.com/iv-org/invidious/issues/5218)
Downloads are disabled. This instance is for humans, for watching videos. Use a service designed specifically for downloads, like [cobalt.tools](https://cobalt.tools) or yt-dlp.
### Premieres or live streams not loading
This is an Invidious issue. [github.com/invidious-companion#7](https://github.com/iv-org/invidious-companion/issues/7)
### Cannot play age-restricted videos
Because a YouTube account is needed to view such videos, it will not play on Invidious.
Because a YouTube account is needed to view such videos, they will not play on Invidious.
### No subtitles
It might be an Invidious bug, but I'm not sure and there's nothing about it on issue trackers.