42 lines
1.6 KiB
Markdown
42 lines
1.6 KiB
Markdown
## Self service. Try this first!!!
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First, check out [the status page](https://status.id.420129.xyz).
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If it's clean:
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1. Refresh the page.
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2. If that didn't work, keep refreshing the page (for at most 10 times)
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3. If still, wait a few minutes then repeat.
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4. If you're still having issues [let me know.](README.md)
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Please remember that due to nature of "alternative frontends," issues are inevitable.
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---
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**Answers below assume you completed the basic self service.**
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## Hot issues
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### Videos not loading on iOS
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This is an Invidious issue. [github.com/invidious#2236](https://github.com/iv-org/invidious/issues/2236)
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For now, you can go into [Settings](https://id.420129.xyz/preferences) and change *Preferred video quality* to something other than DASH.
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### API, apps, integrations, etc. not working
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API is restricted due to abuse. This is necessary if we don't want the instance to be blocked. Yes, Invidious abuse is real.
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---
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### Download not working
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Downloads are disabled. This instance is for humans, for watching videos. Use a service designed specifically for downloads, like [cobalt.tools](https://cobalt.tools) or yt-dlp.
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### Premieres or live streams not loading
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This is an Invidious issue. [github.com/invidious-companion#7](https://github.com/iv-org/invidious-companion/issues/7)
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### Cannot play age-restricted videos
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Because a YouTube account is needed to view such videos, they will not play on Invidious.
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### No subtitles
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It might be an Invidious bug, but I'm not sure and there's nothing about it on issue trackers.
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### My issue is not on this list
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[Let me know.](README.md)
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